Return procedure

Even we occasionally order something we didn't need or can't use. Exactly for these cases we offer a superior return option within 20 days of purchase.

If you would like to return an item you have purchased, please email us at and send the item to us by parcel post using the code we generate for you.

Unpacked goods

If you have unpacked the filament (removed it from the vacuum bag), the return is possible only if the filament has a defect, which is considered to be color inconsistency (not applicable to thermosensitive and iridescent filaments), a diameter tolerance greater than that indicated by the manufacturer, or other technical defects.

Moisture and poor setting for printing are not considered to be filament defects.


If you purchased the goods as a business or company, you may be allowed to withdraw from the purchase contract within 14 days. The refunded purchase price may be reduced by the cost of putting the goods back on sale.